I led accessibility efforts on major Slack projects like IA4 and Canvas, setting new industry standards with the development of the first fully accessible drag-and-drop editor. I worked closely with cross-functional teams and external partners (like Figma) to push the boundaries of accessible design. Along the way, I mentored designers and fostered a culture of inclusion and innovation.

I contributed to the migration of Slack’s design system to Figma Variants, improving scalability and saving designers hours each week. I also played a key role in building accessibility-first features into Huddles, our audio-first communication tool, which saw a 27% increase in weekly active users. My work here focused on scaling our design systems while keeping things simple and efficient.

I led the User Education Team, building learning experiences that leveraged adult learning theory to help users master Slack. I also developed the first user journey and curriculum for Slack, created metrics to track learning sophistication, and published a range of educational resources.

I managed a team of 5 to lead creative and strategic multimedia campaigns supporting Shopify’s ecosystem. I oversaw everything from social promos to live event production, including photo libraries and short-to-medium format films.

As part of the Global Retail Training Team, I facilitated specialized employee training internationally. I developed training materials and programs, specializing in “train-the-trainer” methodologies and personal development strategies for leaders. Additionally, I supported Canadian-English localization of Siri for two summer internships.