Location: NY (Preferred), team is in office 2 days/wk in Manhattan
Reports to: CEO - Shauna Sweeney
Position Type: Full-time
Salary: 125k-208k
Equity: .05- 1%

About Us

At Tender, we help families protect, organize and share essential information to improve their health and wealth. Whether its stepping in to help care for aging parents or in laws, equipping adult children with the information as they adult, or providing backup coverage for a spouse, Tender offers a smart care system to organize essential information, and prepare for important everyday scenarios and urgent ones across the full extended family.

Managing information across multiple family members can often feel like navigating a complex maze of decisions, tasks, and information. But it doesn't have to be that way. We're working to bridge the gap with technology. We aim to make the process smoother, so you can focus on the important part—being present with your loved ones. With Tender, we're not just providing tools, we're offering guidance, support, and a community to lean on, because the journey of caring for each other should be about love, not obstacles.

Featured in TIME, Inc., AARP, NBC, and more, we’re on a mission to bring innovation, better technology, and tools to the millions of families who are already doing this work and to the millions of families who deserve a solution like Tender. You will be joining an incredible team hailing from top tech companies and startups, such as Noom, Meta, Superhuman, Life360, Kindle, Vimeo, and beyond. We recently closed our Seed Round of funding with three VC firms, Overwater, Cake, and 1843, expanding our institutional investors to a total count of 6 (pre-seed included Hannah Grey, Laconia Capital, and Sequoia’s scout fund, as well as some amazing industry angels), and are building out the team. Come be part of the team that’s changing the way we care!

Job Overview

What we expect / About the role

We’re seeking an enthusiastic product-focused designer as one of our founding team members to lead our iOS app design. Reporting directly to the CEO, this role will be a vital part of the team responsible for building the product and brand experience for Tender.

You’ll play a meaningful role in shaping our product strategy, culture and values, and building out and leading the product design team.  In this role, you'll not only meaningfully shape the app but also introduce best practices to Tender, help set the tone for our PD culture, hire and manage top talent and work across Tender leadership.

The goal for the next 6 months is to make Tender the trusted place for families to collect, organize and share their most essential information as a core subscription service.

You will be instrumental in this journey as the design leader. Here are some examples of projects that we will tackle over in the coming months to get there:

• Create a magical first time user experience for users to understand the value of Tender

• Design a system and experience to allow a user to build out care teams and complete and maintain their vaults, with control over access and permissions on each category/ information

• Define an organization system for our users based on different use cases in their caregiving journeys

• Refine our brand with marketing and content leads so we can be positioned as the top-of-mind trusted tool and resource for those caring for an adult loved one

Responsibilities:

• Design Craft: Build great software and a compelling user experience. You will demonstrate strong mastery of design skills including: UI/UX, visual design, layout and visual hierarchy

• End-to-end Ownership: Drive the end-to-end design process with and being an exceptional partner to product and engineering — from user research to ideation, from wireframes to prototypes. Take our product through the finish line and ensure the best experience reaches our users’ hands through edge case considerations and QA

• Product Definition: Drive 0 → 1 product decisions with product and engineering based on user discovery and customer insights

• Customer Obsession: You will be the voice our users! Be deeply attuned and empathetic to their needs, and to develop a robust understanding of their challenges and goals through interviews, usability tests, surveys, and more

• Cross-Functional Collaboration: Work with product manager, engineering, and marketing to execute the vision and design. Coordinate and convey context across team members to ensure we’re meeting our key initiatives goals and timelines

• Establish a Design Culture: Oversee and define product design principles, processes, and ways that we can up-level our product and brand experience while moving fast

• Learn and Experiment: Rapidly iterate on designs and solutions so we can maximize learnings from our users

• Grow with Us!: Have an interest in learning and contributing to the company beyond design. We’re building a team, product, company and business, and you’ll be a huge part of that!

Qualifications

• A minimum of 5 years of experience in design, ideally with experience in building for zero to one

• Include a strong portfolio demonstrating your proven experience in product design and product sensibility, with a focus on mobile app design and strong visual fundamentals

• Proficiency in Figma for design and prototyping

• Robust understanding of iOS design guidelines and best practices

• Ability to work independently while also influencing stakeholders to help the team align on and determine the right solution

• Thrives in a fast-paced, ambiguous environment

• Excellent communication and presentation skills

• Delivers well thought out perspective rooted in research, design principles, and customer insights to inform product design decisions

• Open to giving and receiving feedback in the spirit of building the best product for customers with an interest in being customer centric

• Passion for creating exceptional user experiences and always pushing the design thinking forward

Bonus:

• Experience as a family caregiver

• Experience in healthcare, age tech, longevity or similar fields

• Experience in building products that have elements of behavioural shifts, gamification, and productivity

• Experience in building software for consumers

• Understanding of front-end development to “speak the same language” as you collaborate with engineers

Interested?

We're stoked! ❤️ Email Teresa at teresa@tenderco.co and share with me your background, what you're looking for! I will reach out for a casual chat if there's a good fit.

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